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Information Technology Services

Hardware Repair

Micros logo

 

Micros Northeast (Micros) provides the following repair services for the Boston College Community:

  • BC-owned warranty and non-warranty computers;
  • Faculty, staff, and student's personally-owned computers.

Learn more:

To check your repair status, call us at 617-552-1911 (option 3).

 

Flo-Tech provides the following repair services for the Boston College Community:

 

Rates

For BC-owned warranty and non-warranty computers and printers: ITS covers the cost, so there are no charges to departments.

For faculty, staff, and student's personally-owned computers:

Apple logo

Warranty

Out-of-Warranty

Battery Replacement

No Charge

$63/Repair + Parts

$42 + Cost of Battery

Dell logo

Warranty

Out-of-Warranty

No Charge or $42/Convenience Fee*

$63/Repair + Parts

*Dell considers many services to be customer replaceable. If you contact Dell directly, they will send you part(s) to make the repair yourself at no charge. Micros charges $42 to make the customer replaceable repair for you.

HP logo

Warranty

Out-of-Warranty

No Charge

$63/Repair + Parts

lenovo logo

Warranty

Out-of-Warranty

No Charge

$63/Repair + Parts

Notes:

  • For personally-owned computers that are out-of-warranty, Micros charges a $42 computer diagnostic fee. The fee will be subtracted from the repair charge upon completion of service.
  • All charges are based on a per repair basis. There will be no hourly charges incurred.

Additional Service Rates

Data Recovery
Restore to Factory Settings
Virus/Malware Removal
Data Backup/Transfer
Hardware install/upgrade
Software install/upgrade

$63*

per service

Memory Upgrade (RAM)
$25

*Note: The Walk-In Help Desk in O’Neill 248 provides many of these services to BC Students at no charge.

Forms of payment taken

Mastercard, Visa, American Express, Discover, and debit cards (with Mastercard or Visa logo) are accepted for payment. Hardware Repair cannot accept cash, personal checks, or EagleBucks for payment.

Hours & Location

Hours
Monday - Friday
8:30 am - 5:00 pm
(Micros observes the Boston College holiday calendar.)

Phone
617-552-1911, option 3

Email
hardware.repair@bc.edu

Mailing Address

Hardware Repair Center
O'Neill 208
Boston College
140 Commonwealth Avenue
Chestnut Hill, MA 02467

 

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