Micros Northeast (Micros) provides the following repair services for the Boston College Community:

• BC-owned warranty and non-warranty computers;
• Faculty, staff, and student's personally-owned computers.

Learn more:

• Rates
• Forms of payment taken
• Hours & Location
• Frequently Asked Questions

To check your repair status, call us at 617-552-1911 (option 3).

Flo-Tech provides the following repair services for the Boston College Community:

• BC-owned network printers on campus.
• More information on the BC Printer Repair Policy.

Rates

For BC-owned warranty and non-warranty computers and printers: ITS covers the cost, so there are no charges to departments.

For faculty, staff, and student's personally-owned computers:

*Dell considers many services to be customer replaceable. If you contact Dell directly, they will send you part(s) to make the repair yourself at no charge. Micros charges $40 to make the customer replaceable repair for you.

Notes:

• For personally-owned computers that are out-of-warranty, Micros charges a $40 computer diagnostic fee. The fee will be subtracted from the repair charge upon completion of service.
• All charges are based on a per repair basis. There will be no hourly charges incurred.

Additional Service Rates

*Note: The Walk-In Help Desk in O’Neill 248 provides many of these services to BC Students at no charge.

Forms of payment taken

Mastercard, Visa, American Express, Discover, and debit cards (with Mastercard or Visa logo) are accepted for payment. Hardware Repair cannot accept cash, personal checks, or EagleBucks for payment.

Hours & Location