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Information Technology Services

Advanced Web Features

This page details some of the advanced features available for voicemail when logging into voicemail from the web, either through Agora Portal or at vmail.bc.edu.

Important: You must click the Save button to retain any changes you make in the web interface. If you do not make any changes, or do not wish to save your changes, simply use the tabs at the top of the page to navigate to a different page.

On this page:


Alternative Numbers

Call Forwarding

Specify a number to which calls will be diverted instead of playing a Mailbox greeting to the caller. The greeting will still be played if the number is busy or there is no reply. Leave this field is blank if you do not want your calls forwarded.

Temporary Call Forwarding

Specify a different number for your Call Forwarding number for a short period of time. The temporary number overrides your normal Call Forwarding Number until you delete it. Leave blank if you do not want your calls forwarded.

Assistant

This is the telephone number of a person who might be a useful contact for your callers. Specify an Assistant Number if you want your caller to be able to press 5 while listening to your Mailbox greeting and be transferred to your assistant. If you specify this number, your recorded greetings should inform the caller that they have the option of being transferred to your assistant by pressing 5. The caller will be returned to your greeting if the number is busy or there is no reply. Leave blank if you do not want your callers to have the assistant option.

Temporary Assistant

Specify a different number for your Assistant number for a short period of time. The temporary number overrides your normal Assistant Number until you delete it. Leave blank if you do not want your callers to have the assistant option.

Reach-Me

Specify if you want your caller to be able to press 3 while listening to your Mailbox greeting and be transferred to another of your telephone numbers. If you specify this number, your recorded greetings should inform the caller that they have the option of being transferred to your alternative number by pressing 3. The caller will be returned to your greeting if the number is busy or there is no reply. Leave  blank if you do not want your callers to have the reach-me option.

Temporary Reach-Me

Specify a different number for your Reach-Me number for a short period of time. The temporary number overrides your normal Reach-Me Number until you delete it. Leave blank if you do not want your callers to have the reach-me option.

Operator Telephone

Only specify this number if you want to override the Message Center default Operator number specified by the system administrator. Callers are able to press 0 while listening to your Mailbox greeting to be transferred to the Operator. Your recorded greetings should inform the caller that they have this option. The caller will not be returned to your greeting if the number is busy or there is no reply.


Greeting Selection

Use the drop-down list to select which of your recorded greetings you want callers to hear. Make sure that you have already recorded the greeting you select, otherwise the system default will be played instead.

Screenshot of voicemail greetings menu in web interface.
  • If you record a greeting header, then it is played to the caller before the selected greeting except when you select your "Announcement Only" greeting or a "System" greeting.
  • Announcement-only greetings allow you to leave a message for the caller but prevent them from leaving you a message.

Phone Settings

An explanation of the options available under "Phone Settings."

Menu Expertise Level

Choose "Expert" if you would like to hear abbreviated menu choices when using the telephone user interface. This may save you time once you have become familiar with the menu choices. Remember however that you can interrupt "Normal" length choices by making your selection.

Message Retrieval

When you listen to your Mailbox messages using the telephone, all "new" messages are played before any "saved" messages are played. The order the "new" and the "saved" messages are played can either be "first in, first out" (older messages are played before more recent messages), or "last in, first out" (more recent messages are played before older messages). The "first in, first out" order is recommended.

Message Headers

When you listen to your Mailbox messages (using the telephone user interface), the playing of the message header before each message is optional. The message header includes information about who sent the message and when. Even if you choose for message headers not to be played by default, the header can still be played after listening the message (by pressing 8).

New Message Deletion

If you want to disallow the deletion of your Mailbox messages (using the telephone user interface), until the message has been completely listened to at least once, then select "can't delete messages without listening". If you want to allow the deletion of messages irrespective of whether it has been listened to or not, then select "can delete messages without listening"

Automatic Saving

If you want to save automatically "new" Mailbox messages once you have listened to them (using the telephone user interface), then select "autosave after listening". If you want "new" messages to always remain as "new" messages unless you choose to save them (after listening), then select "only save when requested".

Recording Sequence

When sending a new Voice message (using the telephone user interface), if you want to be able to record the message before you specify who to send it to, then select "record first, then address message". If you want to be able to specify who to send it to before you record the message, then select "address message first, then record".


 

Message Download Format

You can specify the format in which your voice messages will be downloaded. The default is the .wav fomat, a common audio file format for DOS/Windows computers. You can also choose the .au format, a popular Unix format for sound files.

File format selection menu from voicemail web interface.