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Information Technology Services

Voicemail User Guide


Getting Started

To use voicemail at BC, you need a voicemail box; this is where your incoming messages will be stored as well as your greetings and any outgoing messages that you have not yet sent. The mailbox is identified by a number, usually your BC five digit extension number, and is made secure by your BC PIN.

 

Signing On

  1. Call 617-552-4006 (2-4006 on-campus).
  2. Enter your extension number and press the # key. Note: If calling from your own phone on-campus, you can just press the # key.
  3. Enter your PIN and press the # key.

Now you are signed on to your BC Voicemail. (The first time you use voicemail, you will be prompted to record your audioname and greeting.) You will hear a voice reciting the options that are available to you. You never need to remember these options and the keys that go with them because you can always listen to the prompts. However, when you get to know the keys, you can interrupt the prompt as soon as it starts by pressing the key for the option you want.

 

Recording Your Audioname

The first time you use voicemail, you will be prompted to record your audioname and greeting. You must record an audioname for voicemail to function properly. A person should record his or her first and last name. A department should record an informative name, e.g."O'Neill Library Reference Desk."

Your audioname is just a recording of your name, in your own voice, which will be attached to any messages you leave for other BC people with voicemail. It is also heard at some other times. Some people just record their name, for example "Elizabeth Bennet"; others record their name followed by their extension number, for example "George Wickham at extension 1234."

 

Recording Your Personal Greeting

Until you have recorded a greeting, anybody who calls you when voicemail is answering your phone will hear the generic system greeting. To begin with, you can just record a greeting header. (Later you can add up to five more greetings from which you can select one to be played after your greeting header.) Press *3 and then follow the prompts.

Your greeting should sound pleasant and natural. At a minimum, you should tell callers who you are, how to contact another person, and how to leave a message for you. For example: "Hello, this is Elizabeth Bennet. I'm unable to take your call right now. If you'd like to talk to the operator, press 0. To leave a message for me, please speak after the beep."

Now voicemail is ready to greet your callers, in your voice, when you are unable to answer the phone, and to leave messages for others. If you want to find out if anyone has already left you a message, press 1.

Exploring the voicemail menus is the best way to find out what you can do with your mailbox, messages, greetings, and so on. Each menu tells you which options are available at this point and which key to press for each option. The menu prompt will cycle round if you keep listening to it, but you can interrupt it at any time by pressing one of the keys. When you have finished, you can just hang up.

 


The Main Menu - 7

The Main menu is what you hear as soon as you sign on to voicemail. The options on the Main menu are:

Option
Function
1
Receive your messages
2
Send a message
3
Greeting options
4
Personal options
5
Call handling and outgoing mail
6
n/a
7
Return to sign-on
9
Work with deleted messages
*
Control menu
0
n/a
#
n/a

If you get lost... you can always return to the Main menu by pressing 7. In addition, pressing 1 will always take you to "Receive your messages", pressing 2 to "Send a message", and pressing 3 to "Change your greeting header".


The Control Menu - *

The * is the key to the control menu. When you press *7, *1, *2, or *3 you are selecting that item from the control menu. If, after pressing *, you pause and listen to the prompt, you will hear all the control menu options:

Option
Function
1
Receive your messages
2
Send a message
3
Greeting options
4
Personal options
5
Call handling and outgoing mail
6
-
7
Main menu
9
Disconnect
*
Return
0
Help
#
Continue

The control menu is always available, even when you are listening to someone else's greeting.

Note: There is a different control menu available to callers if they press * while listening to a greeting.

 

The Stop Key - #

The # key stops what you are doing and moves you on to the next activity. If you are entering a sequence of keys, such as an extension number or a password, it tells voicemail that you have finished. If you are listening to or recording a greeting or message, pressing # stops the playback or recording, and tells you what you can do next.

 

Speed Dialing

Speed dialing is sometimes known as abbreviated dialing. Some handsets have special keys to which you can assign short key sequences. If your handset allows this, you can, for example, set one key to the voicemail phone number and another to your extension number followed by a #. Then you can sign on by pressing two keys. You could even set a single key with the voicemail phone number, your extension number, and a #. Either of these suggestions could speed up the sign-on process.

 

Fast Sign-On

At BC, you do not need to enter your extension number when calling from your own extension. After calling 2-4006, just press # when the sign-on prompt asks for your extension number.

 

Shorter (Expert) Prompts - 49

To hear shorter prompts than those you normally hear, press 4 (Personal Options) from the Main menu and then press 9 (More Options). You do not have to listen to the prompts, but sometimes you need to be reminded of the less familiar items later in the menus and it helps if you can get to them more quickly. If you decide to revert to the normal prompts, again press 4 and then press 9. These shorter prompts are referred to as Expert Prompts. Some advanced features of voicemail are only available to those who use the expert prompts.

 


What Happens When Voicemail Answers the Phone?

You are very likely to call other voicemail subscribers when they are not able to answer their phones. You will hear their personal greetings, just as your callers will hear yours. You do not have to listen to the entire greeting; you can just hang up or press a key as described here.

Transferring to Another Number

You can always transfer to the operator by pressing 0 or to another extension by pressing 6. If the subscriber has set up an assistant number, you can contact this person, without knowing his or her number, by pressing 5.

Controlling Playback

While you are listening to the greeting you can press the following keys:

Option
Function
1
To listen to the whole greeting again
7
To skip back seven seconds
8
To pause for ten seconds
9
To skip forward seven seconds

After you have paused, press 7, 8, or 9 to resume.

To stop the playback, press #.

Note: Pressing a key at the end of a greeting might be ignored if the message recording has already started.

Caller Control Menu - *

Pressing * during the greeting gives you the caller control menu, which is slightly different from the subscriber control menu you hear when you press * while signed on to voicemail.

 

Returning to the Greeting

If you have pressed * and want to return to the greeting, press 1.

 

Signing on to Voicemail

Press *7 as soon as you hear a greeting and you will be prompted to enter your extension number. If you are listening to your own greeting, you will not have to enter your extension number. This option is particularly useful when it is your own number you have called and you are listening to your own greeting. You can do this when you have forgotten the voicemail phone number. It is also a good way of making the most of one call when calls are expensive. First you might call a coworker and when you find the person is not answering, sign on to voicemail to see if he or she has left a message for you.

 

Disconnecting - 9

Pressing *9 asks voicemail to hang up.

 

Recording a Message in Response to a Subscriber's Greeting - #

You can listen to the whole greeting and wait for the beep before leaving a spoken message. Or you can start recording a message immediately by pressing #. When you have finished your message, just hang up and the message will be left in the subscriber's mailbox. There is a limit on the length of a message, so try to keep it brief.

If you don't want to leave a message... Of course, you don't have to leave a message if you don't want to. Just hang up before the end of the greeting. If you get to the end of the greeting, and hear the beep, but still don't want to leave a message, press #3, then hang up.

Having second thoughts? But what do you do if you decide after all that you don't want to leave the message or that you want to change it? Don't hang up! Hanging up at this point causes the message to be left in the mailbox and there may be nothing you can do about it! Instead, press #. The After-Recording menu listed below shows you the options you have when you press #.

Option
Function
1
To listen to the message
2
To send the message
3
To delete the message
4
To re-record the message
8
To change the priority or privacy of the message or to specify a future delivery date (see Changing Message Attributes. Note: This feature is only available if you select "Expert Prompts" from the Personal Options menu.)


Greetings

If you followed the instructions in "Recording Your Personal Greeting", you recorded a greeting header by pressing 3 from the Main menu. Since you have done this, voicemail has played this recording whenever it has answered your phone.

However, you are not limited to this one greeting. Your initial greeting is stored in the section of the the voicemail box known as the "greeting header" because it can be played before the remainder of your greeting. Until you record a separate greeting, your whole greeting is only the header.

When someone gets your voicemail, they first hear the Greeting Header followed by either:

  • Your selected personally record greeting (numbers 1, 2, 3, 4, or 5)
  • The announcement only greeting (number 6)
  • The generic system greeting (number 8)

Note: When you initially set up your voicemail box, all the greetings (1-5) are blank so the caller only hears what's in your header. In the future you may want to edit the header as described below to only include your name and maybe the date or your extension and then record one of the personalized greetings to play after it. This allows you flexibility in that you can have the same header but rotate the personalized greetings for days when you are in but away from you desk, days you are out of the office, and days you are at an all day meeting, etc.

 

Recording a Greeting Header Daily - 3

If you want to include up-to-date information in your greeting, you can use the greeting header for the part of the greeting that changes daily. (Many people want to include the date, so that callers know that it is not an old greeting, or they might want to inform callers of their plans for the day, so that callers know when to expect a response. It is really up to you whether you include up-to-date information, recorded daily.)

So your greeting header might sound like this:

Greeting header
"This is Tom Brown on Friday 10 January."

Then, you record the rest of the information in one of five other greetings. For example:

Greeting 1
"I'm unable to take your call right now, but if you'd like to talk to the operator, press 0. To leave a message for me, please speak after the beep."

Greeting 2
"I've left the office for today, but if you'd like to talk to the operator, press 0. To leave a message for me, please speak after the beep. I'll get back to you in the morning."

When Tom arrives in the morning, he records a new greeting header and selects greeting 1. Callers will hear:

Greeting header and greeting 1
"This is Tom Brown on Friday 10 January. I'm unable to take your call right now, but if you'd like to talk to the operator, press 0. To leave a message for me, please speak after the beep."

When Tom goes home in the evening, he selects greeting 2, and callers will hear:

Greeting header and greeting 2
"This is Tom Brown on Friday 10 January. I've left the office for today, but if you'd like to talk to the operator, press 0. To leave a message for me, please speak after the beep. I'll get back to you in the morning."

 

Greeting Header Menu

You can hear the entire currently selected greeting by pressing 9 on the greeting header menu or by pressing *39 at any time. The greeting options menu includes the following options:

Option
Function
1
Listen to the greeting header
2
-
3
Delete greeting header
4
Record greeting header
5
Select greeting
6
Work with greeting
7
Return
8
-
9
Listen to header and selected greeting
*
Control Menu
0
Help
#
-

If you want, you can delete the greeting header after you have recorded and selected at least one of the five greetings. Callers will then hear only the selected greeting. There is no reason why you have to record a new greeting header every day to give "daily information"; it is just something that makes your greeting more informative to callers.

Some people record a simple header such as "You've reached the voicemail box for John Brown" and never change it. What they change instead is the personalized greeting 1, 2, 3, 4 or 5, which they select to follow the greeting header.

 

Assistant Number, Operator Number, & ReachMe Number - 52, 59, 51

An assistant number is the number of another subscriber whose number is always available to callers by pressing 5 when they are listening to your greeting. This avoids having to give out another subscriber's number in your greeting (which they might prefer you not do). The other subscriber could be a coworker on the same project, a secretary, a friend, your assistant, or your boss. Your assistant number can be the number of anyone who could be of help to the majority of your callers. Do remember to ask the person first and to mention the option in your greeting.

To set the assistant number, press 5 (Call Handling) on the Main menu, then press 2 and follow the prompts.

The operator number is the number the caller will be transferred to when they press the 0 key when listening to your greeting. At BC, most voicemail boxes are defaulted to have 0 set to automatically ring the main department number where you work.

To set the operator number, press 5 (Call Handling) on the Main menu, then press 9 and follow the prompts.

The ReachMe number is the number the caller will be transferred to when they press the 3 key when listening to your greeting. This number cannot be an off campus number. One way to use this number is if you only want certain people to be able to reach you at an alternative location on campus. You would tell those people that pressing 3 when they get your voicemail will ring you, but do not mention this option in the recorded greeting if you want to keep it a secret from anyone else who calls your office.

To set the ReachMe number, press 5 (Call Handling) on the Main menu, then press 1 and follow the prompts.

 

Temporary Assistant, Operator, and ReachMe Numbers

The voicemail system allows you to set a temporary assistant, operator, or reachme number that temporarily overrides your regular assistant, operator, or reachme number (if it exists). This feature allows you to change one of your numbers for a short time without needing to reset the original number. When you no longer need the temporary number, delete it, and your preexisting assistant, operator, or reachme number will be back in effect without you needing to key it in again.

 

Working with Greetings - 36

You can record and store up to five greetings. You then select one of these to be played after the greeting header. In addition, you can record a busy greeting and an announcement-only greeting. Press 3 (Greeting Options) from the Main menu, then press 6 to work with greetings. This brings you to the following menu:

Option
Function
1
Work with greeting 1
2
Work with greeting 2
3
Work with greeting 3
4
Work with greeting 4
5
Work with greeting 5
6
Work with announcement only greeting
7
Return
8
Work with busy greeting
9
Listen to selected greeting
*
Control Menu
0
Help
#
n/a

Press the appropriate key for the greeting you want to record, then press 4 to record.

 

Busy Greeting - 368

You can record a special greeting to be played to callers when your phone is busy, for example:

"I'm on the phone right now, but if you'd like to talk to the operator, press 0. If you'd like to talk to Jane Eyre, press 5. To leave a message for me, please speak after the beep."

The busy greeting is preceded by the greeting header, if you have recorded one.

 

Announcement-only Greeting - 366

An announcement-only greeting is different from all the other greetings in that it does not allow the caller to leave a message for you. There is a system announcement-only greeting, which you can select if you are too busy to record your own, but if you are going to be away from your mailbox for a few days, you may want to give callers more information. Never tell callers that you are going to be away from your home, however, for security reasons.

"This is Emma Bovary. I'm out of the office until Monday 25 July. Jane Eyre is standing in for me, so if you'd like to talk to her, press 5. If you'd like to talk to the operator, press 0."

The announcement-only greeting is not preceded by the greeting header and is not followed by a beep.

 

Making Your Greeting Sound Professional

Voicemail can easily transform your communications, making it easier for people to work with you, provided the greeting they hear is concise, accurate, and effective. Your greeting should:

  • Be recorded in your own voice.
  • Sound pleasant and natural.
  • Project a positive and responsive image of your organization.
  • Tell the caller how to get in touch with another person; in an emergency this can be very important.

The 0 key is always available during your greeting, to transfer to the operator, so you should tell callers about it. You should also mention pressing 5 for your assistant number if you have specified one, and perhaps you could also suggest pressing 6 to transfer to any other number.

  • Tell the caller how to leave a message (unless it is an announcement-only greeting).
  • Give the caller confidence that you will receive the message and take action on it.
  • Give the caller some idea of how long it is likely to be before you will respond to the message.

In short, your greeting should sound professional.

If your job involves frequent telephone contact with external callers, especially if they are clients or customers, it is even more important to have a professional greeting. As voice messaging becomes more and more common, you will find your competitors placing great emphasis on courteous and productive telephone contact with customers. And customers themselves will come to expect professional greetings!

If you write down your greeting and then read it, you will find the result is more professional than if you try to make it up as you go along.

 

Selecting the Greeting - 35

To select the greeting, return to the Greetings menu by pressing 7, then 1. To select the greeting you have just recorded, press the appropriate key. Callers will now hear the greeting header followed by the selected greeting. Press 9 to hear the entire greeting (header and selected greeting).


Receiving Messages - 1

Depending on your phone model, there are several ways that indicate you have a new voicemail message waiting:

  • A red light on your phone illuminates
  • You hear a stutter tone when you pick up
  • You hear a beep when you sign on to voicemail

Press 1 to hear your messages. First, you will hear a summary of how many new and saved messages you have waiting. A new message is one you have not listened to yet; a saved message is one you have listened to but not deleted. It is not a good idea to save many messages because one day your mailbox will be full and callers will not be able to leave you any more messages. The best thing is to delete each message after you have listened to it.

 

The Message Header

After the summary, voicemail moves directly on to reading you the first message header before reading the message. The message header tells you when the message was sent and, if possible, who sent it. If you have not already done so, call your own number now and leave yourself a message. Then sign on to voicemail and press 1. You will hear something like:

"New message number 1, from caller Elizabeth Bennet, received on Thursday, September 28 at 1:20 pm."

The name, "Elizabeth Bennet," is in her own voice. It is her audioname.

 

Skipping the Message Header

You do not have to listen to the message header if you do not want to listen to it. Press 1 to skip the header and go straight to the message.

 

Listening to a Message

While you are listening to a message, the playback controls are as follows:

Option
Function
1
Start again
2
Save the message
3
Delete the message
4
Start again
5
Start again
6
Start again
7
Start again
8
Pause
9
Fast-forward
*
Control Menu
0
Help
#
Go to the next message

 

Moving Quickly through your Messages

To move quickly through your messages (deleting as you go, and skipping the header information), press the key sequence 3, 1 after listening to each message.

 

After Listening to a Message

These are the things you can do after listening to a message:

Option
Function
1
Listen to the message again
2
Save the message
3
Delete the message
4
Reply by sending a message
5
Forward the message
6
Reply by calling the sender
7
n/a
8
Listen to the message header
9
Work with deleted messages
*
Control Menu
0
Help
#
Next message

 

Listening to the Message Again

Press 1 to play the message again, without the message header information. You can play and replay the message as many times as you want.

 

Saving the Message

Press 2 to save the message. Saved voicemail messages on the 655 and 656 exchanges are deleted at midnight on the day you listened to them. Saved voicemail messages on the 552 exchange are saved a minimum of three days but that setting can be adjusted by your Technology Consultant, if there is a need.

You can save a voicemail by accessing your voicemail via the web. If you need to save voicemail messages for legal purposes, you should enlist the aid of the BC campus police department (ext. 2-4440).

 

Deleting the Message

Press 3 to delete the message. A deleted message no longer exists, either in your mailbox or in the sender's mailbox. Note: If you delete a message by accident, you can retrieve it (within 24 hours). From the Main menu, press 9.

 

Replying by Sending a Message

Press 4 to record a reply and send it back to the caller, but only if the sender is also a BC voicemail subscriber. You cannot reply to an external caller. Do not hang up before getting confirmation back from voicemail that your message has been sent! After recording your reply, you are returned to the point where you left off and can then decide what to do with the original message.

For more information, see Sending Messages.

 

Replying by Calling the Sender of the Message

Press 6 to transfer to the BC phone extension of the sender of the message. If the sender's phone is answered, you are connected to it, and voicemail drops out of the conversation. You are not transferred back to voicemail at the end of the conversation. This often results in saved messages piling up in your mailbox. Make sure to delete them next time you sign on!

If the sender's phone is not answered, you can continue working with the original message on voicemail. Voicemail cannot transfer to non-BC numbers.

 

Forwarding the Message to Another Subscriber

Press 5 to forward the message to another subscriber. Key in the 5-digit extension number of the person to whom you want to send the message. You can then either press 2 to send it immediately or press 4 to record a comment to be added to the message. Do not hang up before getting confirmation back from voicemail that your message has been sent! After forwarding the message, you are returned to the point where you left off and can then decide what to do with the original message.

For more information, see Sending Messages.

 

Listening to the Message Header

Press 8 to play the message header followed by the message itself. This is particularly useful if, having just listened to a message, you now want to know the time it was sent.

 

Working with Deleted Messages

Press 9 to retrieve your deleted messages (within 24 hours). This is particularly helpful if you accidentally deleted a message.

 

Moving on to the Next Message

Press # to play the next message. If you have not deleted the current message, it will be transferred to your queue of saved messages.


Sending Messages

You can send messages to other subscribers without calling them and finding that voicemail is answering their calls. In this way you can send messages to them when you know that an interruption would be unwelcome or you do not have time for a lengthy conversation.

There are several ways of sending messages. We have already discussed replying to the sender of a message and forwarding a message to another subscriber. Now we will look at two more ways of sending messages:

  1. By signing on to voicemail and pressing 2.
    OR
  2. By dialing the express message number.

Basically, all these methods work the same way. They differ from leaving a message in someone's mailbox, however, in that you cannot just hang up when you have finished speaking. You must explicitly send the message.

 

Main Menu Option - 2

When you sign on to voicemail and press 2, you will be prompted to enter the extension number to which you want to send the message. Record your message, then press # when you have finished, and press 2 again to send it. You can also send a message by name if you don't know the person's BC extension number by pressing #.

Pausing for Thought - 8 

You can pause during the recording by pressing 8. Press 8 again to resume.

Got confused while sending a message? Mis-keyed the recipient's extension number? Fumbled over your words when recording? Do not despair! Do not hang up! Press # and listen carefully to the options available before sending. You can change the addressee, listen to the message, record it again or, if necessary, cancel the whole thing!

When You Have Finished Recording

When you have finished recording the message, press #.

You can now press:

Option
Function
1
To listen to your message
2
To send your message
3
To not send the message
4
To record the message again
5
To reenter the recipient's extension number
6
To add more to a message after listening to it
8
To change the message attributes

 

Changing Message Attributes

Before you press 2 to send the message, you can press 8 to:

  • Set the priority of the message to "urgent."

    This puts your message at the top of the recipient's voicemail queue, so it will be the first waiting message. It does not guarantee the person will listen to the message right away.

  • Set the privacy to "not forwardable."

  • Request that an automatic acknowledgment is sent when the recipient listens to the message.

    When the recipient listens to the message, voicemail sends the message back to you with a reminder of the subscriber's name and the date and time you sent it.

    Automatic acknowledgment is not available when you are:

  • Leaving a message in response to a greeting
  • Using quick message
  • Sending a message to an external destination

 

Sending the Message

Press 2 when you are ready to send the message. Do not hang up before getting confirmation back from voicemail that your message has been sent.

 

Regretted Sending the Message After All? - 54

You may be able to cancel a message you have already sent. However, this only applies to messages that you originated from your own on-campus voicemail box number and only if the receiver has not already listened to the message.

You can do the following after sending a message provided the recipient has not yet listened to a message:

  • Pressing 2 from the Main menu.
  • After listening to an incoming message, pressing 4 to reply.
  • After listening to an incoming message, pressing 5 to forward the message to another subscriber.
  • Leaving a message in response to another subscriber's greeting, provided that you were using your own extension, and you are now using your own extension, and your telephone system passes the extension number to voicemail.

Otherwise, you may not be able to do anything about messages you have left for people in response to their greetings.

 

Dealing with Outgoing Mail

To listen to your outgoing messages, press 5 from the Main menu, followed by 4, and then 1.
To listen to the header information, press 8.
To delete the message, press 3.

 

Express Message Number

Dial the quick message number (552-4004, 655-4004, 656-4004), and you will be prompted to enter the extension number to which you want to send the message. Record your message, then press # when you have finished.

 

Entering the Addressee's Name Instead of a Number - #

When you are sending a message, you can press # to enter the name of the recipient instead of the extension number. To dial by name means pressing the keys that correspond to the letters in the person's last name. You can just type the first few letters if you like and, if the choice is small enough, voicemail will read you a list of candidates. The more letters you provide (up to 9), the smaller the list of choices will be. If the selection list is more than 11 names after your entry, voicemail will be unable to send the message using this method.

For example, if you dial WOOL, you might be offered a list like this:

  • Christine Woolley
  • William Woolley
  • Fred Woolworth.

Note: The letters Q and Z are on keys 7 and 9 respectively which is the keypad standard for cellular phones. Most desktop phones do not list a Q or a Z on the keypad.

 

Using a Distribution List - 41

To send the same message to many people, you need to set up a distribution list. This is a list of the recipients' numbers, internal or external, and is identified by a name that you can key in using the telephone keypad. A distribution list cannot contain the names of other distribution lists. There may be system distribution lists available to all the subscribers in your organization.

To create, review, or change a distribution list, press 4 (Personal Options) from the main menu, then press 1. When you want to use the distribution list, just key the name of the distribution list in place of the extension number as the address of the message. For more information about setting up a distribution list, see "Sending a Message to a Group."

The name of a distribution list must be in the range 1 to 9999. A voicemail box associated with a 552 extension can have 15 distribution lists associated with it. Voicemail boxes on 655 and 656 are limited to 10 separate distribution lists.

Boston College provides automated voice distribution lists for classes (faculty use only) and departments (faculty/staff use only).


Other Options

We have already looked at options 4 and 5 on the Main menu several times. This section tells you about the other personal options and about things that you can do to make your use of voicemail more efficient.

 

Noticeboard - 45

Noticeboard allows you to record a special message for someone to hear if they press the 2 key while listening to your greeting. This is not meant to be a confidential message since anyone calling you could press 2, but rather a way for you to leave a customized message for one particular person. For example, you may have a general greeting which says "I'm away from my desk...." but when your husband or wife calls you want that person to hear a message that says "I'll meet you at the restaurant tonight at 7pm." Noticeboard allows you to do that.

To access Noticeboard, press 4 (Personal Options), then 5 and follow the prompts.

 

Changing Your Password

Only Departmental mailboxes should use the change password option within the voicemail menus. All others should go to Agora to change their PIN. To change Departmental mailbox PIN:

  1. Log in to voice mail. You'll hear the Main Menu options.
  2. Press 4 (personal options).
  3. You'll hear another quick menu of options. Press 3 (change password).
  4. You'll hear, "Please enter your new password followed by the pound key. "
  5. Enter your new password and press #. You'll hear, "Please enter the new password again, followed by the pound key, for verification."
  6. Enter your new password again and press #. You'll hear, "Your password has been changed." You'll then hear the Main Menu options. You can then hang up, or perform another function.

 

Forwarding Your Calls - 55

(This feature is only available under Expert Prompts. It is recommended that you use the call forwarding feature of your telephone set to forward your calls rather than using this voicemail option).

You can set voicemail to route your calls to another number instead of playing your greeting to callers. This is known as call forwarding. To specify the number to which calls should be forwarded (a BC number only), press 5 from the Main menu, then press 5. When someone calls, voicemail transfers the call to the number you have specified. If that number is busy or there is no reply, voicemail then plays your greeting and lets the caller leave a message.

 

Transferring Your Call - 53

After you listen to your messages, record a new greeting, or perhaps sent some messages, you can transfer to another number. Press 5 from the Main menu, then press 3. If the call is answered, you have to call and sign on again to go back to your voicemail box afterwards. If the number you specify is busy or there is no reply, voicemail prompts you for what to do next.


 

Short Cuts: Keying Ahead Without Listening to the Prompts

You can always key ahead without listening to the prompts. Here is a list of key combinations that you might find useful. Note that if you are not in the Main menu already, you can get to Main menu options 1, 2, 3, 4, and 5 by preceding them with the * key.

If you want to... Do the following...
Sign on when listening to your greeting from your phone Press *7#; enter your password; #
Sign on from another greeting of another phone Press *7; enter your extension number; #; enter your password; #
Listen to the first new message, without listening to its header Press *11
Delete the message and skip to the next message After listening to message, 31
Send a message Press *2; then recipient's number; record; #2
Send a message when not signed on to voicemail Dial express message number; then recipient's number; record; #2
Record a greeting header Press *34; record; #
Select one of your greetings Press *35; then 1, 2, 3, 4, 5, 6, 8, or 9
Select system greeting Press *358
Record a greeting Press *36; then 1, 2, 3, 4, or 5; then 4; record; #
Record your announcement-only greeting Press *366; record; #
Record your busy greeting Press *368; record; #
Hear your greeting header, followed by the currently selected greeting Press *39
Create a distribution list Press *412
Review distribution lists Press *411
Record your audio name: Press *492; record; #
Change your password: Press *43
List active schedules Press *448
Change prompt level Press *494

Set assistant number

Press *52
Transfer to another number Press *53
Check your outgoing mail Press *54
Return to a previous menu Press 7
Go to control menu Press *
Go to Main menu Press *7
Get help Press *0
Leave voicemail Hang up or press *9