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Set Up Your Voicemail

Before you begin:

  • Read through the instructions on this page. The voicemail prompts move very quickly in this system!
  • Write down what you want to say before recording a greeting so you won't stumble over your words.
  • You must record an audio name and a greeting. If you don't, you'll be prompted to do so every time you log in!

Logging In

  1. Dial into the voicemail system. If you are calling from an on-campus phone, dial 2-4006. If you are calling from an off-campus or mobile phone, dial (617) 552-4006.
  2. When you hear, "Please enter your extension number followed by the pound key," enter the last 5-digits of your phone number and press # OR if you are at your own on-campus phone, just press the # key.
  3. When you hear, "Please enter your password followed by the pound key," enter your PIN and press #. Learn more about your PIN

Record Your Name and Personal Greeting

Once you have logged into voicemail:

  1. You'll hear, "Thank you. Now you need to record your audio name. At the tone, please say your first and last name, then press the pound key." Say your first and last names, then press the # key.
  2. You'll hear, "Your audio name sounds like this *you will hear a recording of your name*. If you would like to re-record your name, please press 4. If you are satisfied with the recording, then press the pound key."
  3. If satisfied, you will hear, "At the tone, please record your personal greeting. Press the pound key when you have finished."
  4. Record your greeting and press the # key when finished. You'll hear, "The personal greeting you recorded was *you'll hear a recording of your greeting*. If you would like to re-record your personal greeting, press 4. If you are satisfied, press the pound key." Press 4 if you want to re-record.
  5. If satisfied, you will hear, "Thank you. Your mailbox is ready. You will now be transferred to the Main Menu."  You can hang up after recording your audio name and greeting. If you stay on the line, you'll hear the Main Menu options.

Change Your Audio Name

If you would like to change your audio name in the future, log in to voicemail and do the following:

  1. Press 4 for Personal Options.
  2. Press 9 for More Options.
  3. Press 2 to record your Audio Name. Follow the instructions from the voicemail system.

Change your Current Greeting

If you recorded your original greeting using only the greeting header (This is what most people do):
  1. Write down what you want to say BEFORE logging in and attempting to record.
  2. Log in to voicemail.
  3. Press 3 (for your greeting header)
  4. Press 4. You will hear, "Please record your greeting header after the tone. Press the pound key to finish."
  5. Record your new greeting header and press # to finish.

If you recorded your greeting using the personal greeting option:
  1. Write down what you want to say BEFORE logging in and attempting to record.
  2. Log in to voicemail.
  3. Press 3 for greeting options.
  4. Press 5 to select a greeting. (The system will res.spond telling you which personal greeting is in use.)
  5. Press 7 to return (to Greeting Options)
  6. Press 6 (to work with greeting)
  7. Press the greeting number (1, 2, 3, 4 or 5) you want to record. If you re-record a greeting that had previously been selected, then you are finished. If you need to select a different greeting then Press 7 to return and then press 5 to select a greeting.