Common Voicemail Problems
What If I Forget My Password?
If you forget the password on your voice mailbox after you change it, it can be reset to your current PIN. Students should contact the Student Help Center at extension 2-HELP while all others should contact their Technology Consultant.
- Select 3 Greeting Options
- Then select 3 Delete Header. This will delete the first of the two greetings.
- Next select 9 Listen to your Greeting to confirm that the problem is resolved.
- If you need to modify what is being played on the one remaining greeting, still within 3 Greeting Options, press 5 Select Greeting. The system will tell you which greeting, between 1 and 5, is selected.
- Another special purpose greeting is 6 which is a customizable Announcement Only Greeting (where your voice mailbox will not accept incoming messages).
- Now that option 5 Select Greeting has told you which greeting is playing, you need to press 7 Return and then press option 6 Work with Greeting so you can re-record that greeting if it doesn't meet your current needs.
- After you have finished recording that greeting number you can either hang up or check your greeting, first press 7 to Return and then press 9 to Hear Header and Selected Greeting.
Ready for the advanced stuff? You can have 2 greetings working in tandem. The first half of this combination greeting is recorded within 3 Greeting Optionsin option 4 Record Header while the second half of two part greeting will be in the greeting you select in option 5 Select Greeting but which you record in option 6 Work with Greetings.
- What you need to do is coordinate what you record in each of the two parts of your combination greeting (i.e. the 3 Greeting Header might just say "You have reached the Eddie Eagle at extension 21234" and then the selected greeting you chose in 5 Select Greeting picks up from the point where the first part ended. For example, "I am unable to take your call at the moment, please leave your name and number and I will get back you as soon as possible" might be the message 1 you recorded in option 6 Work with Greeting.
- Message 2 in option 6 Work with Greeting might be "I am currently not available. The best time to call me is tonight between 7 p.m. and midnight."
- Message 3 might be "I have left campus for the weekend. I will call you back next week."
- Message 4 might be "I am finding myself so emerged in studying that there might be some delay in my returning your call. Please be patient."
- Notice that none of these second half messages restate the information in the first message portion such as "You've reached Eddie Eagle at 21234."
- To select which of the 5 possible greetings you created in option 6 Work with Greeting plays you just go select that greeting number in option 5 Select Greeting.
Why does my voice mail tell callers there is no answering service for my phone?
You'll hear this message if the owner of the voice mail box has set their voice mail box to Announcement Only. Announcement Only is a setting that allows the owner of a voice mail box to play an outgoing message (or announcement) but will not accept in coming messages.
To turn off Announcement Only and begin accepting voice mail messages, the owner of the voice mail ox needs to log into their voice mail account.
- Select 3Greeting Options.
- Next Select 5Select Greeting.
- Unless you have previously recorded a personal greeting in option 6 Work with Greetings and want to turn on that greeting (you would have specifically chosen a greeting number from 1 - 5) elect to turn on greeting 8 which is the Default System Greeting.
To test your voice mail to see what a caller will hear (for all instances except if you have designated a different Busy Greeting that plays when you are actively using your phone extension) still within Option 3 Greeting Options, press 9Hear Header and Selected Greeting.
The Options you will hear when you are within 3 Greeting Options are:
1. Listen to Header
3. Delete Header
4. Record Header
5. Select Greeting
6. Work with Greeting
7. Return (to Main Voice Mail Menu)
9. Hear Header and Selected Greeting
Why doesn't my phone go to voice mail if I am unavailable?
Occasionally the phone switch needs to be reprogrammed to send unanswered calls to Voice Mail. If this happens to you, employees of BC should contact their Technology Consultant or students should contact the Student Help Center.
Why doesn't voice mail state the name of the caller on my internal messages?
In voice mail you can turn on and turn off the playing of message headers with the settings 4 Personal Options, then 9 More Options, then 1 Select Message Preferences. When it comes to messages associated with calls originated outside of BC, whether you get the phone number associated with the caller is determined by the information the outside phone company passes to the BC switch.
Why do I hear a message saying that I have a new message and then the system says I don't have any new messages? Occasionally a voice mailbox becomes corrupt. Contact the Student Help Center at 2-HELP to request that your voice mail box be deleted and recreated. For administrative voice mailboxes, contact your Technology Consultant to have your voice mailbox deleted and recreated.
My voice mail keeps repeating the same instructions over again and I can't get out of the loop? Typically what has happened is that someone called you and didn't record a message but didn't hang up their phone receiver in a timely fashion. At that point, voice mail instructions start playing to prompt your caller to leave a message or make some other choice. Voice mail also begins recording these instructions it is playing to your caller. Sometimes when you retrieve your messages, while you think you are hearing voice mail instructions, at that point you are really just listening to a message in your voice mail box. Just as you would do with any message in your mailbox you want to delete, press 3 to delete the message immediately. If that doesn't work, press 3 to delete the first message immediately after pressing 1 to Retrieve messages before the message even starts playing.