What is VoIP (Voice over Internet Protocol)?

With VoIP, instead of being connected by a traditional phone line, your phone is connected over the BC network. In short, your phone calls go over the BC data network instead of traditional phone lines.

Integrating several systems into one infrastructure helps lowers costs associated with moving lines and changing features. Because frequently requested functions are included with IP phones, VoIP eliminates the need to customize services for different users. A consolidated voice and data network positions BC to take advantage of increased network functionality in the future.

What is different about VoIP phones?

VoIP phones plug into a network port instead of a phone port. VoIP phones include most of the features currently offered with non-VoIP phones, as well as many new functions. You will be able to use the functions you are accustomed to using – you may have to use them a little bit differently.

What new functions are available?

New functions include:

• A Directory, which enables you to store incoming and outgoing numbers.
• An Inbox, which stores the numbers of incoming calls.
• An Outbox, which stores the numbers of outgoing calls.

What is the same?

In addition to having many of the same phone functions (Hold, Transfer, Conference, etc.), you can still check your voicemail using the same number you currently do (617-552-4006, 2-4006 internally), and you can still check your messages online using voicemail via the web. Your phone number will not change because you have a VoIP phone. Your Long Distance Access Code (LDAC) remains the same, and you use it the same way.

Related Help Links

• Get Started with your Phone (PDF) 1120E |  1140E
• Nortel Phone Images with Labels: 1120E | 1140E 
• Video Tutorial
• Nortel VoIP Phone User Guide (PDF)