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Information Technology Services

Working with the BC Spam Quarantine Service

It's a good idea to periodically review your Quarantine list to look for messages that have been incorrectly quarantined.

What is the BC Spam Quarantine Service?

To prevent spam or junk email from reaching students, faculty, and staff, ITS uses a spam blocking service. This services quarantines email messages it identifies as spam.

ITS is confident that quarantined messages will indeed be junk. However, it’s a good idea to periodically review your list to look for messages that have been incorrectly marked as spam. If you find that too many legitimate messages are being quarantined, please report them to the ITS Help Center at help.center@bc.edu.

Note: ITS continually updates rules on spam filters to help prevent new spam from reaching your email.

Access Your Spam Quarantine

Go to quarantine.bc.edu, and log in with your BC Username and Password.

 

spam quarantine Services

View Quarantined Messages: Select Quarantine to view a list of your currently quarantined messages.

Release a message to your normal Inbox: If any of the messages listed are not spam, select the message and click the Release button. It will be sent to your Inbox in your email account.

Add a sender to your Safe Senders List: To add the sender of a particular message to your Safe Senders List, select the message and click the Safelist button. All future mail from that particular sender will be sent directly to your Inbox.

Subscribe to daily email with list of quarantined messages: Select the Profile tab and check Send digest with new messages in my End User Digest.

  • You will receive a daily email with a listing of all new quarantined messages. From that email you can:
    • Click the View link, to view the message text.
    • Click the Release link, to release the message to your email account's Inbox.
    • Click the Safelist link, to release the message and add the sender to your Safe Senders List.

View Safe Senders List: Select the List tab, then Safe Senders List to display all the addresses you have entered as safe senders.

View Block Senders List: Select the List tab, then Block Senders List to display the listing of addresses you have entered to block.