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Interactive Group Email Accounts in Exchange

Configuring your Group Account

BC sign-in is required for all configuration pages.

Configure your Group Account using:


Auto-Reply Messages

ITS does not recommend that you use auto-reply messages for group email accounts due to the potential of email loops.


Forwarding to Another Email Address


Display Name and Reply to Information

  • In Exchange, the display name and reply to address will sometimes default to system settings. For group accounts, the default settings are based on the primary alias for the group account.
  • To change the primary alias, please contact the Help Center at 2-HELP (617-552-4357).


Purge of Deleted Items Folder

  • Group email accounts will be subject to the automatic purge of messages that have been in the deleted items folder over 30 days.