While Boston College strives to provide an open computing environment to foster collaboration and learning, there are policies defining appropriate use of the BC network and computing resources, such as email. Before reporting electronic abuse, make sure you are familiar with BC's policies:

• Technology Use Agreement
• Email Usage Guidelines
• Internal Behavior Guidelines (Netiquette)

Examples of electronic abuse and appropriate action to take:

Your system/server has been or is being attacked - Report the abuse immediatly and do not make any changes to the system until you hear from the security officers on campus. You may accidentally remove vital information that can be used as evidence.

You received offensive or threatening email or voicemail - Do not delete the offensive message as it can be used as evidence.

You suspect someone knows or is using your BC password or PIN - Report the compromise immediately with any substantiating evidence. Change your password immediately. Learn how to change your password

You are aware of software copyright violations at Boston College.

Report electronic abuse:

• Send an email to abuse@bc.edu describing the electronic abuse.
  Important: You must show the full message headers of any email message that you are forwarding. Learn how to show the full message headers and forward that email. Do not delete the email from your inbox until you have heard back from the abuse hotline.