Known Issues with Mac Options
ITS continues to look for ways to offer the best level of performance, while minimizing known issues.
ITS recommends you use Outlook 2011 (for Mac).
If you use Apple Mail and iCal, be aware of the following issues.
Apple mail and ical have the following issues:
Serious |
10.6 |
10.5 (Leopard) |
10.4 |
| Free and busy times do not always display correctly (accepted or tentative may show as free rather than busy). | X |
N/A* |
N/A* |
| If your password is not saved in iCal, it will open offline and not prompt for your password automatically. You must select to go online and login in order for changes to synchronize with the server. | X |
N/A* |
N/A* |
| If you change your BC password, iCal may open offline and not prompt for your password automatically. You must select to go online and login in order for changes to synchronize with the server. | X |
N/A* |
N/A* |
| Administering Resources is not possible with iCal. | X |
X |
X |
From time-to-time, email messages that should have attachments do not have attachments. Rebuilding the mailbox or recreating the email account may fix the issue. |
X |
X |
|
Annoying |
10.6 |
10.5 (Leopard) |
10.4 |
Sometimes, once you begin editing an event, a notification must be sent to all attendees when the edit pane is closed. There is no way to prevent these notifications, even if nothing has changed. |
X |
N/A* |
N/A* |
| When adding new attendees to an event, you can only notify all attendees or no attendees of the update; there is no way to only notify new attendees. | X |
N/A* |
N/A* |
| iCal's "show availability" feature will only show your free/busy time. No details for busy time are shown, regardless of the access rights that you have. | X |
N/A* |
N/A* |
| If you create a meeting in Outlook or OWA, sometimes you appear as an attendee when viewing the meeting in iCal and you may be unable to edit the meeting. To work around this issue, edit the meeting using Outlook or OWA. | X |
N/A* |
N/A* |
| You can only see email reply and forward flags within AppleMail on the computer you used to send the email. You will not be able to see email reply or forward flags if you use a different email application or a computer other than the one you used to send the message. To determine if you have replied to or forwarded a message, check your Sent Items. | X |
X |
X |
| If you add an attachment to the top or middle of your email, before additional text, the text will be added as an attachment to the email instead of within the message body. To avoid this, add attachments at the end of your email message or add rich text (i.e., bold, italics) to the message. | X |
X |
X |
| Inline images in email may appear as attachments when received by other email applications. To avoid this, add inline images at the end of your email message or add rich text (i.e., bold, italics) to the message. | X |
X |
X |
Apple Mail's "new message" count does not always update properly. |
X |
X |
X |
| While composing an email, multiple copies may be saved to the Drafts folder. After sending, the multiple copies remain in the Drafts folder and must be manually deleted. Recreating the email account may fix the issue in versions 10.4 and 10.5. To fix the issue in version 10.6, update to version 10.6.3. | X |
X |
X |
| Editing Notes in AppleMail or iCal may create a new “duplicate” note with the updated information. | X |
||
| In Apple Mail, there may be a time delay from when you move or delete messages on your computer to when it is synchronized with the server. You may notice this delay if you also access email through Outlook Web Access (OWA) or a mobile device. | X |
X |
|
HTML-formatted emails may appear as simple text emails in Apple Mail. Rebuilding the mailbox or recreating the email account may fix the issue. |
X |
X |
|
Worth Noting |
10.6 |
10.5 (Leopard) |
10.4 |
Some "all day events" setup up by others or setup using another program MAY show as 24 hour long meetings (instead of as an all day event note at the top of the day). If this happens, your time still appears as free. There is no known workaround for this issue. You may need to adjust free/busy time for the event as appropriate. |
X |
N/A* |
N/A* |
| Searching the BC Directory in Apple Mail and iCal does not allow for wildcard searches. You must search starting with the beginning of the person or resource's name or email address. A limited number of matches will appear. | X |
X |
X |
Applies ONLY to Delegates and those giving Delegate Access |
10.6 |
10.5 (Leopard) |
10.4 |
Meeting invitations received by delegates don’t specify whether the invitation is for the delegate him/herself or for the person for whom s/he is the delegate. To avoid this, use the calendar to work with meeting requests. |
X |
N/A* |
N/A* |
| When granting delegate access, you can only give someone access to your calendar and tasks - not to email or address book. | X |
N/A* |
N/A* |
If you have delegate rights to someone's tasks, those tasks will show up in your reminders/to-do list in Apple Mail, and there is no way to tell whose tasks are whose. Tasks are color-coded when viewed from iCal to differentiate ownership. |
X |
N/A* |
N/A* |
| Users who view a large number (over a dozen) of resource or shared calendars may experience performance issues. | X |
N/A* |
N/A* |
* Not Available because iCal does not work with Exchange using Mac OS X 10.5 (Leopard) or 10.4 (Tiger).