This page describes steps ITS it taking as well as steps you can take to manage your email account.

What ITS Is Doing:

• Automatic purge of deleted email for all Exchange users.

What You Can Do:

• Clean and organize your email account.
• Use the Spam Quarantine Service to stop unwanted messages that are still reaching your Inbox.

Automatic Purge of Deleted Email

Messages that have been in the Deleted Items folder for more than 30 days will be removed from the email system.

When you delete an email, it resides in your Deleted Items folder until you empty your folder manually. (You may configure your email application to empty deleted items upon exit.) ITS will now purge messages that have been in this folder for 30 days on a continual basis.

• The email purge date is based on when the email was deleted, not the original email date.

Need to get a deleted item back? Learn how to restore deleted items.

Clean and organize your email account

• Learn tips and strategies for cleaning and organizing.
• Having more than 15,000 messages in a folder, especially folders you access often (Inbox and Sent), can affect performance for you and for others using Exchange.

Use the Spam Quarantine Service

To prevent spam or junk email from reaching your email account's Inbox, ITS uses a spam blocking service which quarantines spam messages. You can utilize the service to specify additional addresses to block. Learn more about the spam quarantine service.