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Frequently Asked Questions

connors family learning center

» O’Neill Library is really confusing. On which side of the library is the Center located?
The Connors Family Learning Center is located on the second floor of O’Neill Library (Room 200) on the library side of the building. If you walk down the stairs to the second floor, the Connors Family Learning Center is straight ahead of you.
 
» Didn’t the Center used to be called something else?
In 2004, the Center changed its name from the Academic Development Center to the Connors Family Learning Center or CFLC.
 
» What are the hours of the Connors Family Learning Center?
The tutoring and office hours are listed here on the website.
 
» How do I make an appointment?
Appointments are made by calling 617-552-0611 or by coming into the Connors Family Learning Center on the second floor of the library. Due to the large student population served, the Connors Family Learning Center does not respond to emails.
 
» How long are tutoring appointments?
Appointments are 50 minutes long. They start promptly on the hour (or on the half hour in certain cases) and go until tutoring is finished or the 50 minutes is up.
 
» Are appointments made on a week-by-week basis?
Tutors have weekly schedules but students must make their appointments each week. This allows you the convenience of being able to change the time of your appointment and, in some cases, even the tutor. Appointments can be made six days in advance by either calling 617-552-0611 or coming into the Center.
 
» How many appointments am I allowed per week?
Students are allowed to make a maximum of three appointments in one subject per week. However, the amount of appointments may be limited before midterms and finals to accommodate all students.
 
» I’m really behind; can I make more than one appointment in the same subject on the same day?
Appointments are limited to one appointment per subject per day. However, you may make more than one appointment in the same day if they are in different subjects i.e., one appointment in Biology in the morning and an appointment in Writing during the afternoon.
 
» It says I can make my appointments six days in advance. Should I do this?
Yes, it is a very good idea to make your appointments as early as possible. Appointments fill up quickly, especially before exams. Planning ahead, and making the appointment six days in advance will give you a very good chance of getting the appointment you want.
 
» I cannot make it to my appointment. How can I cancel it?
Students can come into the Connors Family Learning Center or call 617-552-0611 to cancel their appointments. Appointments should be cancelled at least 24 hours in advance of your appointment. The Center does not respond to cancellations via emails. Missing an appointment without calling to cancel, or canceling right before an appointment is about to begin, will show up on a student’s appointment record. If a student misses or cancels last minute more than 3 times, his or her ability to make future appointments at the Connors Family Learning Center will be limited.
 
» I’m running late will the tutor wait for me?
If you are more than ten minutes late your appointment may be given away to another student.
 
» I’m busy during the times the tutor is at the Connors Family Learning Center. Can I get their email and meet with them outside of the center?
Tutors are first and foremost students just like those they tutor. The times they are scheduled to work are the times they are available to tutor. Tutors are paid through the Center and are not paid for hours worked outside of the Center. A tutor’s last name and contact information will NEVER be given out to students. In rare cases where a tutor’s hours do not fit into your schedule, you should see your class’s professor, TA, or the department to see if they can help you. For more information, please contact Dr. Cecilie Reid the Assistant Director for Tutoring at reidce@bc.edu.
 
» My TA holds office hours at the Connors Family Learning Center; do I need to make an appointment to meet with him or her?
No, the TAs that hold office hours held at the Connors Family Learning Center have a walk-in policy for appointments.
 
» How can I check to see the time of my appointment?
The Connors Family Learning Center sends out automatically generated emails for every appointment that is made. The email is sent to your BC email address and lists the date, time, and tutor of your appointment. This is an automatically generated email and students should not respond to it.
 
» I made an appointment but I did not receive a confirmation email. Or, I received a confirmation email, but the information was incorrect. What should I do?
There may have been a problem with booking your appointment. Please come back or call the Connors Family Learning Center at (617) 552-0611 and we will do our best to correct the problem for you.
 
» How should I prepare for my appointment beforehand?
Students should come to the Connors Family Learning Center with a plan for their session. Students should attend class regularly and should think of questions and attempt problems on their own ahead of time. Students should set realistic expectations for what can be accomplished in 50 minutes. Also, papers for writing appointments must be printed out ahead of time.
 
» What should I do when I get to the Center?
You should check in at the front desk and a staff member will direct you to your tutor. If students do not check in with the front desk, the appointment will be shown as a miss in the computer system. Missing more than 3 appointments will limit your ability to make future appointments at the Connors Family Learning Center.
 
» Does the Connors Family Learning Center offer services to students with Learning Disabilities?
Yes. Please see the Support Services section of our website.
 
» What kinds of services are offered to ESL students?
The Connors Family Learning Center offers two types of ESL services which focus on different aspects of learning the English Language. Tutors are available for Conversation ESL which focuses on speaking and conversing in English or Writing ESL which is designed to help ESL students with their writing and grammar. Please specify which type of ESL you would like to work on when making appointments.
 
» What does “peer tutoring” mean?
Tutors at the Connors Family Learning Center are undergraduate and graduate students in high academic standing and have been recommended to the CFLC by their professors.
 
» Are the tutors certified in their subjects?
Yes, all tutors are CRLA (College Reading and Learning Association) certified or in the process of becoming CRLA certified.
 
» I have a paper due in an hour. Is there a tutor here who can proofread my paper?
No, writing tutors are not meant to edit or proofread papers. Writing is an in-depth process, and the constructive criticism from the tutor will not be of any use to you if you do not take the time to reflect on what you and your tutor have discussed. Writing tutors are here to help with writing style, flow and themes of papers and NOT to proofread for grammar mistakes. The goal of a writing tutor is to help make better writers, not just better papers.
 
» Can I get to the computer lab through the Connors Family Learning Center?
No, there is no public access to the computer lab through the Connors Family Learning Center. You must go up the stairs and back down again.
 
» Can I eat or talk on my cell phone at the Connors Family Learning Center?
No. The CFLC abides by the policies of O’Neill Library.
 
» How can I work at the Connors Family Learning Center?
The Center employs undergraduate and graduate students both as tutors and front desk attendants. Please see the Student Employment section of the website and then come by the CFLC to fill out an application.
 
» Where can I find more information?
All information is available on the website. Also, students may call 617-552-0611 or come into the Connors Family Learning Center in O’Neill 200 to speak with a staff member.