WORK
ORDER PROCESS
Call
the Work Order Center (552-3048) if you have a maintenance
problem - such as plumbing, electrical, carpentry,
locks, pest control, or furniture repairs.
The
work order information will be entered into the computerized
system at the Facilities Management department. F&M
determines its priority and assigns the work item
to the appropriate trade shop on campus for completion.
Contact
your Hall Director if the work is not completed within
7 days. During September work may take longer to complete.
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ROOM/APARTMENT
FURNISHINGS
All
furnishings assigned to your room must remain in your
room. Furniture may be moved within your assigned
room only. Furniture may not be moved out of your
assigned room or lent to anyone. Furnishings may not
be moved to any location without the direct authorization
of the Assistant Director of Facilities. We regret
that we do not have space in which to store furniture
you do not want.
Each
room is assigned a set number of pieces. Requests
for additional furniture will not be acted upon.
Contact Work Order
at 552-3048 if a piece of furniture is broken or missing.
Your RA will submit a request that will be given to
the Housing Office Staff. The furniture will be evaluated,
repaired or replaced. If a request is not completed
in a timely manner (7 working days) contact your Hall
Director. Please keep in mind that requests submitted
during September will take longer due to workload.
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LOUNGE
FURNITURE
Lounge
furniture is intended for the use of all residents
of a building.
Lounge furniture is not allowed in private rooms.
Students converting lounge furniture for personal
use will be fined and/or reported to a judicial hearing.
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AGORA
(Voice/Cable/Data)
All
information pertaining to AGORA (Voice/Cable/Data)
is contained in the folder of information you received
at check-in. Resident students should refer to this
for all telephone, cable, and computer questions and
issues. Issues or problems should be directed to 552-HELP
(4357) which is the Boston College Help Center. The
Help Center will evaluate the work order and make
every attempt to solve the problem over the telephone.
If unable to do so, a technician will be assigned
to the job. Continued unresolved issues should be
directed to your Resident Assistant or Hall Director.
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KEY
INFORMATION
You
are responsible for each key signed out to you. You
must come to the Housing Office to replace a lost
or missing key. The replacement charges are: $35.00
for Room key, $10.00 for Bath. These are first time
replacement charges. These policies are designed to
improve your personal safety and security in the residence
halls.
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DAMAGES
Resident
students are held accountable and billed for malicious
or accidental damages caused to their room or apartment.
Damages discovered during the academic year will be
investigated by the Residence Hall Director and billed
immediately to the student account of those students
being held responsible.
At
the end of the year, after students have vacated their
rooms, a thorough inspection takes place by the Housing
Office Staff to determine end-of-year damages. Students
are expected to fill out the proper forms which are
distributed to them. These report both known damages
(and who is responsible) as well as which students
lived in which bedrooms (apartment style residence
halls only).
These
forms are intended to assist the Housing Office in
making the damage billing process as accurate as possible.
If no form is completed, then all damages will be
divided equally amongst all residents and no appeals
or corrections will be made by the Housing Office.
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IMPORTANT
PHONE NUMBERS
Emergency
552-4444
Campus Police 552-4440
University Housing 552-3060
Escort Service 552-8888
Phone, computer and cable problems 552-HELP (4357)
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