Changes Improve Faculty, Student Support Services

By Reid Oslin
Staff Writer

Project Delta initiatives implemented during the summer have brought significant changes to faculty and student support services, including a new computer application enabling University community members to view and update information and complete required business transactions related to their status at BC.

One of the key innovations is the establishment of the University's Student Services organization, a single administrative unit encompassing all student financial and business services, such as financial aid, course registration, meal plans and student accounts. The organization is headed by Director of Student Services Louise Lonabocker, the former University registrar and associate dean for Enrollment Management.

The creation of Student Services, according to Project Delta Manager James Kreinbring, will integrate and centralize key functions of several offices and allow students to more easily apply for financial aid, process loan forms, sign up for meal plans and obtain information on the status of their student accounts. Lyons Hall is the headquarters of Student Services and will be renovated during the coming year to accommodate the new organization.

"This is an important step for Project Delta and for BC's efforts to improve efficiency and service for its community," said Kreinbring. "In the coming months and years, creative initiatives like the Student Services organization will emerge from the efforts of dedicated employees working with Delta. The result will be a renewed Boston College."

Also debuting this academic year is the Local Service Centers network which will streamline and improve support for University offices, Kreinbring said. Local Service Centers Director Brenda Ricard is overseeing the hiring of technology consultants, the first step in establishing the LSC teams for all University divisions. The consultants will serve a group of offices with similar administrative needs, or an organization such as an individual school, and offer technical and computer expertise to their clients. Kreinbring said that in the future the LSCs also will include administrative and fiscal support specialists.

The technology consultant positions were posted over the summer, and interviews are expected to begin shortly. Kreinbring said preference will be given to internal candidates in the hiring process.

Through another Delta initiative, new World Wide Web-based services are now available to faculty, staff and students through the University's Agora home page. Students can view their course histories, current schedules, grades, financial aid applications and awards, and other academic or personal information, as well as complete their medical insurance waivers, and create or add to dining services accounts.

Faculty can view class lists with photos and information on advisees. All University employees can view and change addresses and directory preferences, create voice mail distribution lists, and examine information relating to their benefits, payroll status, e-mail accounts, vehicles and billing to their Eagle One cards.

Kreinbring said the Agora site - also accessible through the InfoEagle home page - is part of Project Delta's "Campus of the Future" strategy to provide Web-based services and information for all members of the community.

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