Delta Eyes Human Resources Services

By Reid Oslin
Staff Writer

A recently launched Project Delta initiative will include shifting the Payroll Office to another administrative division, and the introduction of new processes and technology as part of a strategy to enhance Human Resources.

Nearly 100 University employees will participate in implementing the Human Resources Services project, which is scheduled for start-up by Oct. 1, Project Delta representatives said. These administrators and staff will serve on focus teams that will examine the various services and tasks of Human Resources and devise ways to perform them with the aid of a newly installed software system.

Once the implementation is over, "the quality, efficiency and accessibility of the entire range of Boston College's human resource-related activities will be much improved," said Director of Employee Relations Richard Jefferson, who is serving as the implementation team leader. Jefferson will be assisted by Associate Controller Richard Young and Management Information Systems Director Denis Walsh.

A key component of the project is the PeopleSoft Human Resources Management System, highly specialized computer software developed for services like payroll and employee information, Jefferson said. Once the PeopleSoft system is integrated into the existing Human Resources structure, employees will be able to use World Wide Web-based and other technology to complete tasks or obtain information faster. The focus teams will consider a range of possible applications for this new system, such as arranging and maintaining direct deposit for employee paychecks.

Another element in the project will involve transferring oversight of Payroll to Human Resources from the Controller's Office.

"The payroll process is one of several Human Resource-based functions that is included in the PeopleSoft system," Jefferson said. "It makes good sense to move the Payroll Office into HR to take advantage of this capability."

In addition, a Human Resources service center and team will be established. Their initial task will be processing all personnel action forms for the University, with more responsibilities added over time.

"It's much more than improving the technology," Young said. "When our new system is in place, we will be able to hire and process both job applicants and employees much faster, pay them accurately and on time, streamline the approval method, and improve the quality of all jobs at Boston College."

At an organizational meeting held in January, Executive Vice President Frank B. Campanella told employees who will be serving on the implementation teams that "this project will affect every person in the University."

"Service to all of our employees will improve dramatically," Campanella said, "and so will our quality of life. We are going to simplify our personnel processes by orders of magnitude. We are going to be able to do things quickly and get them right the first time we do them."

Campanella said that the new PeopleSoft system will also generate highly detailed management personnel reports enabling University executives to make even better informed strategic decisions.

Like all Delta efforts, Campanella said, the HR Services project's success will be realized through the talents of University employees.

"We have knowledge and expertise right on our campus," he said. "This implementation will be carried out by the people who work here."

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