Infotech Reorganization Is Aimed At Improving Service

By Sean Smith
Staff Writer

The University's Information Technology division has been reorganized to offer the Boston College community a team-based approach for serving its technological needs.

According to Information Technology Executive Director Martin Smith, the reorganization combines new appointments and promotions with a redesign of administrative positions and their responsibilities. It coincides with a new overall strategy administrators finalized this summer to guide the division's work on improved services, Delta initiatives and major new applications.

"The idea here is to coordinate services so there is not as much overlap," Smith said. "Instead of operating purely in the old style, we want to leverage our staff's talents so people will be pitching in together. We will continue looking for ways to improve our organization, to have closer relations with the University Libraries and the Interactive Media Laboratory, among others, and to form partnerships with our vendors."

Among the new IT administrators is Director of Application Services Denis Walsh. He will be responsible for the implementation of applications related to Project Delta and other large-scale initiatives. Walsh, who previously worked in the University's Management Information Services area, is the former director of Information Technology at Emmanuel College.

Jeanne Spellman, formerly manager for Personal Computing Systems in the Information Processing Support area, has been named interim director for Academic and Research Services. Among other duties, she will oversee support for faculty use of technology for teaching and research, and coordinate the compatibility of faculty and student technology.

Smith said a search is under way for a permanent appointee to the position.

Maria Koufos was appointed director of Student Learning and Support Services after serving most recently as a technology equipment specialist for the Tech Products Center. Koufos will oversee student technological services and manage the Student Learning and Support Center, formerly known as the O'Neill Computing Facility.

The division's Administrative Support Services arm is led by former IT Assistant Director of Administration Karen King. Her office will coordinate all business activities and services for information technology on University, school and department levels, with the intent of eliminating administrative redundancy.

Network Services Supervisor Randall Titchner will direct IT's Network and Desktop Services department, overseeing daily operation of the voice, video and data network from the desktop through the network, and advising the Athletic Association on its implementation of technology.

John Spang, former MIS technical support programmer, was appointed as director for Enterprise Data Services. His responsibilities involve the University's publicly accessible systems.

MIS Assistant Director David McCormack is director of Technology Integration Services, which will work to ensure University systems function together properly. Rodney Feak, the former Systems and Network Services director, will head Infrastructure Operation and Facilities Services. Along with their duties within the University, Spang, Titchner, McCormack and Feak will build contacts with technology vendors and external partners.

Institutional Information and Internet Services Director James O'Neill will continue overseeing the University's utilization of the World Wide Web and other related technology. He also will work with technology providers, tech partners and user groups within Boston College.

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