Ricard To Lead Local Service Centers

By Sean Smith
Staff Writer

Brenda Ricard, administrative officer for the vice president for Student Affairs, has been named director of the Local Service Centers network which will streamline and improve support for University offices, Vice President for Human Resources Leo V. Sullivan has announced.

Ricard, who will assume the position on Aug. 1, will design, implement and manage the delivery of support services to all Boston College faculty and staff, through the 24 Local Service Centers which will be located throughout the campus.

"We are very pleased that Brenda has agreed to become LSC director," said James Kreinbring, manager of Project Delta, which devised the LSC concept. "She is an individual with enormous talents and a fine intellect, and her skills are an excellent match for this position. She also understands BC and the problems we are trying to solve."

The Local Service Center network is designed to provide consistent, ongoing technical and administrative assistance to faculty and staff, Kreinbring said. LSCs will be comprised of professional employees assigned to serve a group of offices with similar administrative needs, or an organization, such as an individual school. The first members of the LSC teams, expected to debut later this fall, will be technology consultants; in the future, Kreinbring said, teams will be expanded to include administrative and fiscal support specialists.
LCS Director-designate Brenda Ricard.

As LSC director, Ricard's immediate task will be to hire, train and supervise the technology consultants. These positions are open to University employees and have recently been posted by the Human Resources Department. She also will participate in the design, and lead the implementation, of the subsequent phases, and assist in appraising the performance of the LSCs.

"I see my main goal as working collaboratively with the different units," said Ricard, who will report to the Project Delta Executive Team. "I want to emphasize that we will establish an individual service plan for each unit. There will be no cookie-cutter approach, because offices, departments and schools have their unique characteristics and needs, and these cannot be ignored."

Ricard added that the technology consultants, once they are assigned, will be an important resource for their respective units.

"As the University is becoming more dependent upon technology," she explained, "the consultants can help employees make the best use of it. They will enable offices and departments to better integrate technology into their tasks and functions."

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