Delta Initiative to be Implemented Over Summer

(5-21-97) -- A series of short-term initiatives aimed at improving student services - including electronic forms for admissions inquiries and financial aid applications, and a telephone-based system for checking grade information - will highlight the summer activities of Project Delta.

In addition, several Delta design teams will continue readying new models for the University's operations, as part of the project's goal of promoting efficiency and improved service while reducing costs, Delta administrators said. The new designs, which focus on areas such as faculty and staff support and information technology, will be ready by the time the fall semester begins, they noted.

"The summer will be a real transition period," said Project Delta Manager James Kreinbring. "You'll begin to see many proposals take shape and as a result the University's daily and weekly routine will start to change. By fall, there will be a number of initiatives ready to go, or already in process. So employees should plan to keep abreast this summer of what's going on."

Among the most noticeable innovations will be those implemented by the Student Services Design Team. These efforts to cut down on paperwork and unnecessary tasks involved cooperative efforts by representatives of offices and departments such as Undergraduate Admission, Financial Aid, Dining Services, Health Services, the University Registrar, Student Accounts and Information Technology.

Earlier this month, the University introduced a system enabling students to check their grades over the telephone through a voice response unit.

Another project nearing completion will allow students to make admission-related inquiries through a World Wide Web-based form, instead of by e-mail.

The Web, along with other Internet features, will be more widely accessible on campus to students with the fall opening of "cybercafes" - dining areas which include computer terminals with links to the campus network and the Internet.

Among other Delta initiatives this summer, the Faculty/Staff Support Team is continuing to define the services that proposed support centers will provide to offices and departments.

Two teams are working in the area of information technology. One will outline the architecture for future campus computing systems; the other will address implementation of information technology within the University.

Further news and information on Delta activities is available through the project's Web site.

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