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FAQ & Message Forms

Can't find something? Have a question? Here are answers to our most frequently asked questions, plus ways for you to request information if your question is not among them.

Questions

Q. Where can I find information about emergency situations, weather-related closures and delays, and general preparedness?
Q. How can I find the contact information for students, faculty, or staff at BC?
Q. How can I find contact information for BC alumni?
Q. How can students, faculty, staff, and departmental representatives update directory information and preferences?
Q. How can alumni change their addresses electronically?
Q. What is the street address of Boston College?
Q. How can I get application, admission, campus tour, or financial aid information for undergraduate or graduate school?
Q. How can I get athletic event information and tickets?
Q. Where can I buy or get information about Boston College merchandise?
Q. Where can I find information about hotels and motels in the Boston area?
Q. Where can I find information for parents?
Q. How can I get information about on-campus or off-campus housing?
Q. How can I get information about summer school or classes?
Q. How can I get general computer help?
Q. How do I report a problem or ask a question about a specific web page?
Q. How do I report a general problem or make comments on the overall design or functionality of the BC website?
Q. How can I ask other questions?


Answers

Emergencies, Weather Closures/Delays, Preparedness

Q. Where can I find information about emergency situations, weather-related closures and delays, and general preparedness?
A. Visit the BC Emergency — Campus Preparedness site. (Note: In an emergency, alert messages will generally appear on the BC home page, the BCInfo page, and across the top of most other BC pages as a yellow banner.)


Email, Phone Numbers, U.S. Mail Addresses

Q. How can I find the contact information for students, faculty, or staff at BC?
A. Use our Directory Search page.

Q. How can I find contact information for BC alumni?
A. BC Alumni can use the Alumni Directory in the Alumni Online Community.

Q. How can students, faculty, staff, and departmental representatives update directory information and preferences?
A. Personal address and phone number information in the directory can be updated using the Update Your Addresses and Phone Numbers function in Agora Portal. You may determine how much directory information about you appears using the Privacy Preferences Confirm/Review function of Agora Portal. Departmental representatives can request changes to the departmental information displayed in the department directory by contacting the Records Coordinator in Human Resources.

Q. How can alumni change their addresses electronically?
A. Alumni can update addresses and other demographic information in the Alumni Online Community.

Q. What is the street address of Boston College?
A. The street address for the front gate of the main campus is 140 Commonwealth Ave., Chestnut Hill, MA 02467. For more information on addressing US mail to BC schools, departments, and people, see the Campus Contact Information Guide.


Admission Information

Q. How can I get application, admission, campus tour, or financial aid information for undergraduate or graduate school?
A. Visit the Admission Information page that links to all Boston College admission offices. If you merely wish to request an undergraduate admission information pack, use the Undergraduate Admission Information Request Form.

Athletics/Sports

Q. How can I get athletic event information and tickets?
A. For sports news, ticket information, and game schedules, visit the BC Eagles website.

Hotels and Motels

Q. Where can I find information about hotels and motels in the Boston area?
A. Visit the Nearby Hotels and Accommodations page.

For Parents

Q. Where can I find information for parents?
A. Try Parent Resources.

BC Hats, Clothing, Etc.

Q. Where can I buy or get information about Boston College merchandise?
A. BC clothing, gifts, and other merchandise are available from the BC Bookstore and BC Eagles websites.

Housing Information

Q. How can I get information about on-campus or off-campus housing?
A. Please consult the Office of Residential Life website.

Summer Programs

Q. How can I get information about summer school or classes?
Please visit the Summer Session website for undergraduate courses.

Computer Help/Problems

Q. How can I get general computer help?
A. 1) Consult the Help Center website, where where you'll find documentation and information for your technical questions.
2) Submit your question or request online at bc.edu/GetHelp.
3) Contact the Boston College Help Center at 617-552-HELP (4357), 24 hours a day. Faculty and staff can also get computer help by contacting their Technology Consultant.

BC website

Q. How do I report a problem or ask a question about a specific web page?
A. Most BC web pages indicate the department that manages the page at the bottom of the page. Please attempt to contact the department that manages the page from contact information on the page or in the department's website. If unsuccessful, use the forms below.

Q. How do I report a general problem or make comments on the overall design or functionality of the BC web site?
A. We are very interested in feed back on the BC Web Site. Please send us your comments about BC website issues using these forms:
Usability Comment Form
Broken Links and Pages Report Form

 

Other Questions
Q. How can I ask other questions?
A.
Use the General Questions Form and we'll try to address other issues not handled above.

Message Forms

If your question isn't answered by information on this page, send us questions, comments, feedback or problem reports using the forms below.

> Website Problem Form
> General Questions Form
> Website Feedback and Usability Survey